FAQs

  • What exactly happens after ordering?

    Once you place your order, we will be checking for the live stock availability for your order. Once the product is available we will be processing your order and get ready for delivery.

  • How long will delivery take?

    In general, an order will be delivered within 2-3 days.

    Delivery time will be increased depending on the product Availability & Import time from US,UK,UAE & China.

  • Delivery and charges for the orders?

    We deliver Allover Pakistan.

    Orders Above 100,000 PKR are eligible for free delivery.

  • Can I change or cancel my order?

    Yes, you can change or cancel your order at any time. To change a product it shouldn’t be damaged or used. For cancelation, you can check with our customer care team.

  • What should I do if I receive a damaged or wrong product?

    If you receive a damaged or wrong product, Please check while collecting your order from our delivery guy.

    If you found any damage or wrong product you can return it in 3 working days. You can contact our customer care to return your items by giving a proper reason for your return.

  • Do I receive an invoice for my order?

    Yes, you will receive an invoice copy from our side.

  • How do I know which fire extinguisher to use?

    This is a tricky question that requires looking at 2 factors: the class of fire you are likely to face, and the type of extinguisher best suited to put it out.

     

    These are the different classes of fires:

    1. Class A: fires involving wood, paper, textiles and fabrics

    2. Class B: fires involving flammable liquids like petrol, diesel, oil, etc.

    3. Class C: fires involving flammable gases like butane, methane, etc.

    4. Class D: fires involving combustible metals like magnesium

    5. Electrical:  fires involving electrical equipment like computers or machinery

    6. Class F: fires involving cooking oil or fat

     

    And these are the most common types of extinguishers:

    1. Water

    2. Hydro spray (water additive)
    3. CO2 (Carbon dioxide)

    4. Foam
    5. Powder

    6. Wet Chemical

  • What is a Class A Fire?

    The most common type of fire, class A fires involve ordinary combustibles like wood, paper, fabrics and plastics. Water extinguishers are best for class A fires, though foam, powder and wet chemical extinguishers will work as well.

  • What is a Class B fire?

    Class B fires involve flammable liquids such as alcohol, petrol, diesel, grease or oil (but not cooking oil, which is a class F fire). Foam and powder extinguishers are most effective at putting out class B fires. Do not use water to put out a class B fire – it will make the fire spread quicker.

  • What is a Class C Fire?

    Class C fires involve flammable gases such as butane and propane in gas cannisters, as well as other natural gases. Only a powder fire extinguisher can put out a class C fire (but you must first make sure the gas supply is turned off). It’s advisable to wait for the fire brigade to tackle a class C fire, as they burn intensely and are highly explosive.

  • What is a Class D Fire?

    Class D fires involve combustible metals such as magnesium, titanium, potassium, etc. Although one of the least common types of fire, they can spread quickly and some cannot be extinguished. Only the L2 fire extinguisher is effective at putting out class D fires.

  • What is a Class F fire?

    Class F fires involve cooking oils or fat. Deep fat frying is the most common cause of class F fires. The difference between a class F fire and a class B fire (which involves flammable liquids) is the temperature at which they burn. Fire blankets and wet chemical extinguishers are the safest ways to put out class F fires. Never throw water over a class F fire, as the fire will explode and spread.

  • What is an electrical fire?

    Electrical fires are often mistakenly referred to as class E fires. Electrical fires are caused by electrical equipment, and the safest extinguisher to use on them is a CO2 extinguisher (it will also not keep your equipment safe). Do not use water-based products.